1. Shipping Location

All orders are shipped from our warehouse or fulfillment center located in China. After the order is processed, the products are shipped directly from China to the recipient’s address in Europe.

2. Delivery Area

We currently deliver orders mainly within Europe.
Delivery availability may vary depending on the destination country or region and the available shipping options at checkout.

3. Order Processing Time

After payment is confirmed, the order is prepared for shipment within 1–3 business days.
Processing time does not include weekends or public holidays.

4. Estimated Delivery Time

After the shipment is dispatched from China, the estimated delivery time to Europe is usually:

7–12 business days

Delivery time may vary depending on customs procedures, international transportation, destination country, and local courier handling.

5. Shipping Carriers

To provide stable and trackable delivery, we use international courier services and logistics providers such as:

• DHL Express

• FedEx International

• local courier partners in the destination country

The specific courier or logistics provider may be selected depending on shipping arrangements and destination availability.

6. Shipping Costs

Shipping costs are as follows:

• Standard Shipping: €69

• Free Shipping for orders over €190

The shipping cost will be automatically displayed during checkout.

7. Order Tracking

After the order has been shipped, the customer will be able to track the shipment.
The delivery status can be checked on our website in the order tracking section.

Order Tracking Page: Track Your Order

8. Customs Duties and Import Fees

For orders shipped to Europe, any applicable customs duties and import costs are covered by our company under standard shipping conditions.
The customer is not required to pay additional customs or import fees upon delivery, unless otherwise required by special circumstances or local regulations.

9. Delivery Address Information

When placing an order, customers must provide a complete and accurate delivery address, postal code, and phone number.
Incorrect or incomplete information may cause delivery delays.

10. Possible Delivery Delays

Delivery time may be extended due to:

• customs procedures

• international transportation restrictions

• weather conditions or logistics issues

• local courier delays in the destination country

If customers have any questions about their shipment, they can contact our customer service team for assistance.

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Website Operator Information

The website is operated by SHIPROCKET LIMITED.
Company Address:
HaryanaGurugramPlot No. 416Udhyog Vihar, Phase 3, Postal Code: 122002 Contact:
Phone: +91 04428263889 Email: info@concourspourtoi.com

Customer Service: Monday – Friday, 08:00 – 18:00 (CST, China Standard Time)
We usually respond to email inquiries within 24 hours on business days.