Privacy Policy
1. General Information
This Privacy Policy explains how we collect, use, store, and protect users’ personal data when they use our website, place an order, make a payment, or contact us.
This Privacy Policy applies to users and customers located in Europe, including users in the European Union and the European Economic Area, where applicable.
2. Data Controller
The controller of personal data processed through this website is:
SHIPROCKET LIMITED
Company Address:
HaryanaGurugramPlot No. 416Udhyog Vihar, Phase 3, Postal Code: 122002
Email: info@concourspourtoi.com
Phone: +91 04428263889
3. Scope of Data Collected
When using our website, we may collect the following information:
- full name
- delivery address
- postal code and country
- phone number
- email address
- order information
- payment-related information
- device information and website activity data
- communication records when you contact customer service
This data is used to process orders, provide customer service, arrange delivery, handle returns or refunds, and ensure the proper operation of the website.
4. Purpose of Data Processing
Personal data collected through our website may be used for the following purposes:
- processing orders and delivering products
- providing order status and shipment updates
- processing payments in EUR or other available currencies
- handling returns, refunds, exchanges, and order cancellations
- responding to customer inquiries
- improving website security and functionality
- preventing fraud and unauthorized transactions
- complying with legal, tax, accounting, and regulatory obligations
5. Legal Basis for Processing Personal Data
Where GDPR applies, we process personal data based on one or more of the following legal grounds:
- Performance of a contract: to process and deliver your order, manage payment, and provide customer service.
- Legal obligation: to comply with applicable tax, accounting, consumer protection, and regulatory requirements.
- Legitimate interests: to maintain website security, prevent fraud, improve our services, and protect our business operations.
- Consent: where required, such as for certain cookies, marketing communications, or optional data processing activities.
6. Payment Security
Payments made on our website are processed by external payment service providers, including:
- Stripe
- PayPal
We do not store full payment card details on our servers. Payment information is handled securely by the relevant payment service providers in accordance with their own security standards.
Where applicable, product prices and payments may be displayed and processed in EUR.
7. Data Transmission Security
To protect users’ personal data, our website uses SSL (Secure Socket Layer) encryption technology.
This technology helps protect data transmitted between the user’s browser and our website.
8. Order and Delivery Data
To complete delivery of an order, necessary personal data may be shared with logistics and delivery service providers, such as:
- DHL
- FedEx
This information is used only for arranging transportation, delivery, tracking, and related logistics services.
9. Delivery Area
Our products and services are mainly available to customers located within Europe.
Delivery availability, shipping time, and delivery fees may vary depending on the customer’s country or region, logistics arrangements, and the shipping options available at checkout.
10. Cookies and Website Technologies
Our website may use cookies and similar technologies for the following purposes:
- ensuring the proper operation of the website
- remembering user preferences
- improving service quality
- analyzing website traffic and usage
- supporting secure checkout and shopping cart functions
Users can manage cookies through their browser settings. Where required by applicable law, we may request user consent before using non-essential cookies.
11. Data Retention Period
Personal data is retained only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer service, legal obligations, accounting requirements, dispute resolution, and fraud prevention.
After the relevant retention period expires, personal data may be deleted, anonymized, or securely archived where permitted by law.
12. International Data Transfers
Because our company operations, service providers, payment processors, or logistics partners may be located outside the European Economic Area, users’ personal data may be processed or stored outside the EEA.
Where personal data is transferred internationally, we apply appropriate safeguards as required by applicable data protection laws. These safeguards may include adequacy decisions, standard contractual clauses, contractual protections, or other lawful transfer mechanisms.
13. GDPR Data Protection Rights
For users located in the European Union or European Economic Area, personal data is processed in accordance with the General Data Protection Regulation (GDPR), where applicable.
Under GDPR, users may have the following rights:
- the right to be informed about how personal data is processed
- the right to access personal data
- the right to request correction of inaccurate data
- the right to request deletion of personal data
- the right to restrict processing of personal data
- the right to data portability
- the right to object to certain types of processing
- the right to withdraw consent where processing is based on consent
- the right to lodge a complaint with a competent data protection authority
14. Exercising Your GDPR Rights
Users who wish to exercise their data protection rights may contact us using the contact details below:
Email: info@concourspourtoi.com Phone: +91 04428263889
To protect user privacy and account security, we may request additional information to verify the identity of the person making the request before responding.
We will respond to valid requests within the time period required by applicable data protection laws.
15. Marketing Communications
If users choose to subscribe to marketing communications, we may use their email address to send product updates, promotional messages, or service-related information.
Users may unsubscribe from marketing communications at any time by following the unsubscribe instructions in the email or by contacting us directly.
16. Data of Minors
Our website and services are not intended for individuals under the age of 16.
We do not knowingly collect personal data from individuals under the age of 16. If we become aware that such data has been collected, it will be deleted promptly.
17. Third-Party Services
Our website may contain links to third-party websites or services. These third parties have their own privacy policies, and we are not responsible for how they collect, use, or process personal data.
Users should review the privacy policies of third-party websites before using their services.
18. Data Security Measures
We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of personal data.
19. Updates to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in legal requirements, website operations, payment methods, delivery services, or data processing practices.
The updated version of the Privacy Policy will be published on this page with a revised effective date.
Website Operator Information
The website is operated by SHIPROCKET LIMITED.
Company Address:
HaryanaGurugramPlot No. 416Udhyog Vihar, Phase 3, Postal Code: 122002
Contact:
Phone: +91 04428263889
Email: info@concourspourtoi.com
Customer Service: Monday – Friday, 08:00 – 18:00 (CST, China Standard Time)
We usually respond to email inquiries within 24 hours on business days.