Payment Policy

1. Payment Methods

The following payment methods are available on our website:

  • PayPal

  • credit / debit cards

Supported cards include:

  • Visa

  • MasterCard

  • American Express

  • Discover

  • Diners Club

Available payment methods will be displayed during the checkout process.

2. Payment Processing

Online payments are processed by external payment service providers, including:

  • Stripe

  • PayPal

Payment data is handled directly by these payment platforms. Our website does not store full payment card details.

3. Transaction Currency

All product prices and payments on our website are displayed and processed in Euro (EUR).
If the customer’s bank account or payment card is held in another currency, the bank or payment provider may apply currency conversion according to its own exchange rate and fees.

4. Payment Security

To ensure transaction security, we use SSL (Secure Socket Layer) technology, which helps protect data transmitted between the user and our website.

5. Order Confirmation

After the payment is successfully completed, the system will create an order record and provide the customer with an order confirmation.
The order will then be submitted for further processing.

6. Payment Issues

If a payment fails, the transaction is interrupted, or other technical issues occur, the order may not be confirmed.
In this case, the customer may try to complete the payment again or choose another available payment method.

7. Refunds

In the case of a refund, the refund will be issued using the same payment method that was used when placing the order.
Refunds are usually processed within 8 business days.

8. European Customers

For customers located within Europe, payments are generally processed in EUR. Any additional currency conversion fees, banking fees, or card issuer charges are determined by the customer’s own bank or payment provider.

Website Operator Information

The website is operated by SHIPROCKET LIMITED.
Company Address:
HaryanaGurugramPlot No. 416Udhyog Vihar, Phase 3, Postal Code: 122002 Contact:
Phone: +91 04428263889 Email: info@concourspourtoi.com

Customer Service: Monday – Friday, 08:00 – 18:00 (CET / CEST)
We usually respond to email inquiries within 24 hours on business days.