1. General Information

This Order Cancellation Policy sets out the conditions under which customers may cancel an order placed through our website.
This policy applies to all orders placed in our online store.

2. Order Cancellation Time

Customers may submit an order cancellation request before the shipping process begins.
If the order has not yet been processed or shipped, cancellation is usually possible.

3. Orders in Processing

If an order has already been submitted for processing or prepared for shipment, cancellation may no longer be possible.
In this case, the customer may use the return procedure after receiving the product.

4. Shipped Orders

If the order has already been shipped, it cannot be cancelled.
After receiving the shipment, the customer may submit a return request in accordance with the applicable return procedure.

5. How to Submit a Cancellation Request

To cancel an order, the customer should contact us by email as soon as possible and provide the following information:

• order number

• email address used when placing the order

• a statement that the customer wishes to cancel the order

The cancellation request should be submitted before the order is shipped.

6. Refund in Case of Cancellation

If the order cancellation is confirmed before shipment, the payment will be refunded using the same payment method that was used when placing the order.

For orders paid in EUR, the refund will normally be processed in EUR through the original payment method.

7. Refund Processing Time

After the order cancellation is approved, the refund is usually processed within 8 business days.

8. Scope of This Policy

This Order Cancellation Policy applies to all orders placed through our website and forms part of the service rules of the website.

9. Cancellation Area

This policy applies to orders delivered within Europe.

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Website Operator Information

The website is operated by SHIPROCKET LIMITED.
Company Address:
HaryanaGurugramPlot No. 416Udhyog Vihar, Phase 3, Postal Code: 122002 Contact:
Phone: +91 04428263889 Email: info@concourspourtoi.com

Customer Service: Monday – Friday, 08:00 – 18:00 (CET / CEST)
We usually respond to email inquiries within 24 hours on business days.