Exchange Policy

1. General Information

This Exchange Policy sets out the rules and conditions under which customers may request an exchange after receiving a product. This policy applies to all products purchased through our website.

2. Exchange Request Period

Customers may submit an exchange request within 30 days from the date of receiving the shipment.
Exchange requests submitted after this period may not be accepted.

3. Condition of Products Eligible for Exchange

The product submitted for exchange should meet the following conditions:

  • the product is unused or kept in a condition close to its original state

  • the product is new or has only minor signs of use

  • the original packaging and accessories are kept where possible

If the product is clearly damaged or does not meet the above conditions, the exchange request may be rejected.

4. Exchange Request Procedure

Before sending back a product, the customer must submit an exchange request by email.

The exchange request should include the following information:

  • order number

  • information about the product to be exchanged

  • preferred replacement product or variant

  • reason for exchange

After the request is approved, the customer will receive further instructions regarding the return of the product.

5. Shipping Costs for Exchanges

Shipping costs related to an exchange depend on the reason for the exchange:

  • in the case of product defects, damage, or incorrect shipment – shipping costs will be covered by our company

  • in the case of an exchange due to reasons such as size, color, or customer preference – shipping costs will be covered by the customer

Detailed shipping information will be provided after the exchange request is approved.

6. Exchange Address

Approved products for exchange must be sent only to the exchange address provided by our customer service team after the exchange request has been authorized.

Please do not send any products back without prior approval. Products sent without authorization or to an incorrect address may not be accepted.

7. Product Inspection

After receiving the product, we will inspect it to check whether it meets the conditions set out in this Exchange Policy.
If the product meets the requirements, the exchange process will begin.

8. Exchange Processing

After confirming that the exchange conditions have been met, shipment of the replacement product will be arranged.
The exchange processing time depends on product availability and shipping arrangements.

9. Cases Where Exchange Is Not Possible

A product exchange may not be possible in the following situations:

  • the exchange request period has expired

  • the product is clearly damaged or shows significant signs of use

  • the product does not meet the conditions set out in this policy

In some cases, the customer may use the return and refund procedure instead.

10. Scope of This Policy

This Exchange Policy applies to all products purchased through our website and forms part of the service rules of the website.

11. Exchange Area

This Exchange Policy applies to orders delivered within Europe.

Website Operator Information

The website is operated by SHIPROCKET LIMITED.
Company Address:
HaryanaGurugramPlot No. 416Udhyog Vihar, Phase 3, Postal Code: 122002 Contact:
Phone: +91 04428263889 Email: info@concourspourtoi.com

Customer Service: Monday – Friday, 08:00 – 18:00 (CET / CEST)
We usually respond to email inquiries within 24 hours on business days.