1. General Information

This Customs Fees Information explains the rules related to customs procedures, possible import fees, and how such matters are handled for orders shipped through international transportation. This information applies to all orders placed through our website and delivered to addresses within Europe.

2. Shipping Location

Products offered on our website are shipped from China after the order processing is completed. The shipments are then transported to the customer’s delivery address using international logistics services. Due to the nature of international transportation, shipments may be subject to customs procedures.

3. Customs Clearance Procedure

For international shipments, packages may be subject to customs inspection in accordance with applicable laws and regulations. The customs clearance process may include verification of shipment information, product classification, and confirmation of required formalities.

4. Coverage of Customs Fees

For orders delivered within Europe, under standard shipping conditions customs duties and any costs related to customs clearance are covered by our company. Customers are generally not required to pay additional customs fees upon delivery.

5. Customer Payment Scope

When placing an order, the customer only pays the amount shown on the order page, including the product price and any applicable shipping costs. Under normal delivery conditions, customers do not need to pay additional import costs or customs duties.

6. Possible Delays Related to Customs Clearance

In some cases, customs inspection may affect the delivery time of the shipment. Therefore, the actual delivery time may vary depending on the customs clearance process and international transportation arrangements.

7. Special Circumstances

In rare cases, if changes in customs laws, regulations, or other unforeseen circumstances result in additional costs, we will try to cooperate with the carrier and the customer to resolve the situation.

8. Logistics Support and Documentation

To assist with customs clearance procedures, relevant shipment information and transportation documents may be provided during shipping. If necessary, the logistics company may provide the required information to the appropriate customs authorities to complete the clearance process.

9. Scope of Application

This Customs Fees Information applies to all orders placed through our website and delivered within Europe. It serves as supplementary information regarding international transportation and order delivery.

10. Currency

Product prices, shipping fees, and payments on our website may be displayed and processed in EUR. Any currency conversion fees charged by the customer’s bank or payment provider are the responsibility of the customer.

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Website Operator Information

The website is operated by SHIPROCKET LIMITED.
Company Address:
HaryanaGurugramPlot No. 416Udhyog Vihar, Phase 3, Postal Code: 122002 Contact:
Phone: +91 04428263889 Email: info@concourspourtoi.com

Customer Service: Monday – Friday, 08:00 – 18:00 (CET / CEST)
We usually respond to email inquiries within 24 hours on business days.