1. Help Center Information

The Help Center page has been prepared to provide information about orders, delivery, payments, returns, product exchanges, and the use of our website. Users can learn about the basic rules of our service and the order handling process.

2. Product Information

Our website offers various small home goods and decorative products, such as vases, decorative figurines, candle holders, small furniture, stools, and other household accessories. These products are intended for everyday use in residential spaces.

3. Browsing Products and Placing Orders

Users can browse available products on the website and select the products they wish to purchase. After adding products to the cart and confirming the order, the order processing procedure begins.

4. Order Processing

After payment is completed, the order enters the processing stage. This process includes order confirmation, product preparation, and shipment arrangement.

5. Order Tracking

After the order has been shipped, users can check the current shipment status through the order tracking page available on our website.

6. Delivery Area

Currently, order delivery is mainly available to addresses located within Europe. Shipping is carried out according to the rules described in our shipping policy.

7. Delivery Time

After order processing is completed, the shipment is handed over for international transportation. Delivery time may vary depending on transport arrangements and logistics procedures.

8. Customs Clearance and Fees

For international transportation, some shipments may be subject to customs procedures. Under standard shipping conditions, customs fees and clearance costs are covered by the seller.

9. Payment Methods

Customers can pay for orders using the available online payment methods provided on the website.

10. Payment Security

To ensure transaction security, payment data is processed by external payment platforms, and data transmission is protected using security technologies.

11. Return Request

If a customer wishes to return a product after receiving it, they may submit a return request according to the rules set out in the relevant return policy.

12. Refund Processing

After the return is confirmed and the condition of the product is checked, the refund process will begin. The refund will be issued to the customer using the original payment method.

13. Product Exchange

If a customer wishes to exchange a product for another variant, they may submit an exchange request according to the rules set out in our exchange policy.

14. Order Cancellation

The customer may submit a request to cancel an order before the shipping process begins. Once the order has been shipped, cancellation may no longer be possible.

15. Personal Data Protection

When using the website, users’ personal data is processed in accordance with applicable data protection rules and relevant privacy regulations.

16. Protection of Minors

The services offered on the website are not intended for individuals under the age of 16. If data from such users is detected, it will be deleted.

17. Information About Website Policies

Detailed information regarding delivery, payments, returns, product exchanges, order cancellations, payments, privacy, and terms of service is available in the relevant policy documents on the website.

18. User Support

If users need additional information about using the website or the order process, they can use the contact channels available on the website to obtain assistance.

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Website Operator Information

The website is operated by SHIPROCKET LIMITED.
Company Address:
HaryanaGurugramPlot No. 416Udhyog Vihar, Phase 3, Postal Code: 122002 Contact:
Phone: +91 04428263889 Email: info@concourspourtoi.com

Customer Service: Monday – Friday, 08:00 – 18:00 (CET / CEST)
We usually respond to email inquiries within 24 hours on business days.